Client stories

Evidence from ledgers, not star widgets

Comments below refer to specific engagements — dashboard commissions, baseline reviews, and reporting packs — including the friction that came with incomplete meters.

“The July note finally separated chiller staging from vacant-floor AHUs. Our owner still disliked the bill, but the conversation stopped circling the weather.”
— Facilities lead, Harbour Road office tower · Energy usage dashboard commission

“We had hoped for a single dashboard covering three mixed-use blocks in one go. Sitegardenbase pushed us to finish meter maps first — slower start, cleaner year-end pack.”
— ESG coordinator, Kowloon estate · Sustainability reporting pack

“The baseline assessment caught a weekend kitchen extract schedule we had blamed on the office tower for two summers. Slightly awkward for the retail manager; useful for the owners’ meeting.”
— Property accountant, New Territories mixed-use · Baseline energy assessment

“Monthly retainer commentary is short — sometimes I want more charts — but the anomaly flags arrive before our board pack freezes, which is the point.”
— Sustainability officer, Central mid-rise · Monthly reporting retainer

Harbour-side commercial towers in Hong Kong

Extended story

Harbour Road tower — first summer with a living ledger

The facilities team had LED upgrades and a new chiller sequence, yet July intensity looked worse than the prior year. During the dashboard commission we rebuilt the meter map and found two fit-out floors still on comfort hold overnight.

Once those floors were labelled in the ledger, the summer note could show retrofit gains on occupied floors separately from temporary construction load. The owner accepted a higher absolute bill while recognising the operational win — a distinction the previous annual pack had never made.

Evening street view of a mixed-use district

Extended story

Kowloon estate — reporting pack after shared-plant confusion

Three blocks shared a chilled-water loop with a single utility statement. Early drafts of the sustainability pack tried to assign equal intensity to office, retail, and residential — and none of the managers trusted it.

We documented a temporary logger sample on the contested riser, labelled the allocation as estimated, and wrote boundary text that auditors could follow. The pack took two extra weeks; the estate kept the method for the following year instead of reinventing percentages each December.